FAQs
About the Bank of America Accolades® rewards program
What are net retail purchases?
Is there a limit to the number of points I can earn?
Rewards Center
Who can redeem my points?
What is the minimum number of points I need before redeeming?
When will my points expire?
When is the last day I can make a purchase to earn Bonus points?
When will my points balance update after making an online redemption?
Gift Cards
Will my gift card have an expiration date or any other restrictions?
At what level can I redeem my points for a gift card?
What retailers are offering gift cards?
Are gift cards transferable?
Cash
What is the minimum cash redemption level?
Can anyone redeem for cash?
When can I expect my check, once redeemed?
Travel
During what hours can I redeem my points for travel?
Are there blackout dates for travel?
Can I combine my points with my frequent flyer program?
Can I fly first or business class?
Concierge
I am traveling abroad; can you assist with dinner reservations?
What services are available through Concierge?
Can Concierge provide access to special events?
About the Bank of America Accolades® rewards program
Q:
What are net retail purchases?
A: Net retail purchases include all purchases you and any authorized user(s) make with your Bank of America Accolades® American Express® Credit Card, less credits and plus or minus any adjustments to your account.
Back to Top
Q:
Is there a limit to the number of points I can earn?
A: No. You can continue to earn points throughout the year, and carry them forward from one year to the next. As long as your account is open, your points will not expire.
Back to Top
Rewards Center
Q:
Who can redeem my points?
A: Primary Cardmembers and authorized users may redeem points.
Back to Top
Q:
What is the minimum number of points I need before redeeming?
A: You can redeem with as few as 2,500 points.
Back to Top
Q:
When will my points expire?
A: As long as your account is open, your points will not expire.
Back to Top
Q:
When is the last day I can make a purchase to earn Bonus points?
A: In order to earn Bonus points, the specific qualifying Bonus Point transaction must post to the account by the effective end date.
Back to Top
Q:
When will my points balance update after making an online redemption?
A: Your points balance will be updated to reflect recent activity and redemptions within five business days.
Back to Top
Gift Cards
Q:
Will my gift card have an expiration date or any other restrictions?
A: The terms of each individual gift card may vary and will be provided at the point of purchase.
Back to Top
Q:
At what level can I redeem my points for a gift card?
A: You can redeem as little as 3,500 points for a gift card at leading retailers.
Back to Top
Q:
What retailers are offering gift cards?
A: You can redeem your points for gift cards to many brand-name retailers. Please visit the gift card page within the rewards site for current offers.
Back to Top
Q:
Are gift cards transferable?
A: The gift cards are not personalized and may be transferred to someone else.
Back to Top
Cash
Q:
What is the minimum cash redemption level?
A: You can redeem as few as 2,500 points for a $12.50 check or ACH deposit into your bank account.
Back to Top
Q:
Can anyone redeem for cash?
A: Primary Cardmembers and authorized users may redeem for cash. Checks will be made payable to the Primary Cardmember.
Back to Top
Q:
When can I expect my check, once redeemed?
A: The check will be mailed to the Primary Cardmember's billing address via first-class U.S mail within 14 business days of receipt of the request. For faster service, please consider an ACH deposit.
Back to Top
Travel
Q:
During what hours can I redeem my points for travel?
A: You can redeem online or call 1.888.382.5712, 24 hours a day, 7 days a week.
Back to Top
Q:
Are there blackout dates for travel?
A: No. This program allows you to travel on holidays, weekends, and during other busy days throughout the year.
Back to Top
Q:
Can I combine my points with my frequent flyer program?
A: No, points may not be combined with any airline frequent flyer program.
Back to Top
Q:
Can I fly first or business class?
A: Yes, you can redeem your points for first or business class. Please see Program Details for complete list of redemption levels.
Back to Top
Concierge
Q:
I am traveling abroad; can you assist with dinner reservations?
A: Yes, whether you are dining in the U.S. or abroad, we can assist with restaurant suggestions and reservations at the hottest spots in town.
Back to Top
Q:
What services are available through Concierge?
A: In addition to travel, Concierge offers many customized services including: dining arrangements and reservations, gifts and personal shopping, your ticket source for sporting events, concerts and shows, unique transportation, and more.
Back to Top
Q:
Can Concierge provide access to special events?
A: Yes. We can arrange access to sporting events, concerts, theater tickets, and other activities of interest.
Back to Top
Close
